These general terms and conditions are entered into by and between you (“Customer”) and JCAJ Properties LLC doing business as “Dormcrates” (“Dormcrates”, “we”, or “us”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, “Terms”), govern your access to, on, or through www.dormcrates.com (the “Website”), whether as a guest or a registered user. PLEASE READ THE BELOW TERMS CAREFULLY BEFORE REGISTERING FOR OR PURCHASING OUR SERVICES. BY USING THE WEBSITE OR BY CLICKING TO ACCEPT OR AGREE TO THESE TERMS WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS. YOU SHOULD PRINT A COPY OF THESE TERMS FOR YOUR RECORDS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT REGISTER WITH THIS WEBSITE OR PURCHASE OUR SERVICES. Please note that Dormcrates reserves the right to amend any portion of these Terms from time to time in our sole discretion. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

SERVICE DESCRIPTION. Dormcrates services (“Services”) consist of the delivery of empty boxes and packing supplies to Customers' dwelling, and the pickup, storage, and delivery of the Customer’s possessions for a specified period of time. Dormcrates services consist of the delivery of empty boxes and packing supplies and coordinating the pickup, storage, and delivery of personal items using various third-party subcontractors selected by Dormcrates, such as moving companies, delivery companies, and storage facilities. Dormcrates does not have liability for the acts or omissions of these third parties. Dormcrates does not at any time take physical possession of your personal items.

REGISTRATION. In order to purchase our services, you must first register on our website.This allows us to get your information into our system so that we can more easily process your orders. Registration is required prior to reserving a spot for service.
Upon registration for our services, a small amount of personally identifying information is necessary. Required registration information includes your name, address, phone number, email address, and other personally identifiable information including your university. By registering through the website, you are agreeing to the collection and use of your information in accordance with our Privacy Policy, found below.
Dormcrates is not responsible for any errors in the information that you submit to Dormcrates in registering or placing your orders, including, without limitation, any additional fees or misdeliveries that may result from your errors.

ADDITIONAL REGISTRATION INFORMATION. Delivery to an alternate location (other than the campus where the items were picked up or an off-campus house within 1 mile of the campus) will incur additional charges. Payments are refundable only if the request for a refund happens prior to the drop-off of their packing kit. The payment will also be refunded in full in the event that Dormcrates is unable to perform the services for the Customer for any reason other than the Customer’s willful acts to void the contract. Packing kits are only available while supplies last and are an optional part of the service.

Advanced Scheduling: Special move requests must be scheduled at least 7 days in advance to allow for proper arrangements and logistics. Special moves are subject to availability of moving staff.
Customer's Presence: The Customer agrees to be present to receive the goods at the specified pickup/drop-off date, time, and location for the special drop-off service for all moves that we have not expressed otherwise.
Changes and Cancellations: Changes to the previously scheduled move date or location must be communicated by the Customer to Dormcrates at least 72 hours prior to the originally scheduled special move date. Changes made within 48 hours of the special move date are not guaranteed and may be subject to an additional change fee. Cancellation without 72 hours notice will result in the forfeit of the special move fee and registration fee.
Missed Special Move: In the event that the Customer is not present for the scheduled special pickup/drop-off, the customer will be responsible for rescheduling for another available date. If this occurs the Customer will be responsible for paying the special move fee for both the cancelled move and the newly scheduled date (if applicable) prior to the execution of that move.
Green Dates Exclusion: The special drop-off fee of $100 is not applicable during the complimentary "Green Dates" when free drop-off services are provided to customers. By requesting and agreeing to the special drop-off service, the Customer acknowledges and accepts the additional fee of $100 for drop-off services scheduled outside of the complimentary "Green Dates." This fee may be auto-charged on behalf of the customer to prevent delays or rescheduling.
Collaboration with Universities and 3rd Party Properties: In some cases, Dormcrates collaborates with Universities and/or 3rd party properties, Dormcrates may pick up or deliver your items without you needing to be physically present. Dormcrates will notify you if this option is available for your added convenience.
Customer's Option to Be Physically Present: In the event you do not want your items to be picked up or delivered without being physically present, you must notify Dormcrates in writing of your request, which may result in additional charges to accommodate. This option may not be available.
Liability During Pick-Up and Delivery Without Customer's Physical Presence: In the event that Dormcrates picks up or delivers your items without your physical presence, Dormcrates is only liable for the items when they are under the control and possession of Dormcrates, beginning when the items are picked up, and ending when the items are delivered.
Exemption of Liability for 3rd Party Property or University: The Customer agrees not to hold the 3rd party property, college, or university liable for your items if Dormcrates picks up, stores, or delivers your items.
Storage Facility Access: Access to Dormcrates facilities and partner facilities will not be granted. Dormcrates reserves the right to withhold facility information to protect the safety of stored items and movers.

CREDIT CARD PAYMENTS AND FAILURE TO PAY. All charges for Services are due and payable immediately following the pickup of the Customer’s possessions. The Customer hereby authorizes Dormcrates to charge the Customer-provided credit card for the balance owed for the services rendered and any additional fees after the pick-up of Customer’s possessions. Checks or cash are not accepted. The Customer acknowledges that they remain indebted to Dormcrates for any balance owed on their account as a result of invalid credit card information, Dormcrates’s inability to receive credit card authorizations, or for any other reason, which prevents Dormcrates from being paid for the services and any additional fees.
Dormcrates reserves the right to hold the Customer’s possessions until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees.

AUTO-CHARGE AUTHORIZATION. By accepting these Terms and using Dormcrates services, the Customer agrees to authorize JCAJ Properties L.L.C. doing business as Dormcrates to automatically charge the Customer's provided credit card for all charges related to the Services, including but not limited to storage fees, shipping fees, additional fees, and any other applicable charges. This auto-charge authorization shall remain in effect for the duration of the Customer's use of Dormcrates services. The Customer acknowledges that their credit card will be automatically charged on the due date for all outstanding amounts owed to Dormcrates and any applicable fees. In the event of a failed auto-charge attempt due to expired or invalid credit card information, Dormcrates's inability to receive credit card authorizations, or any other reason that prevents Dormcrates from receiving payment for the Services, the Customer agrees to promptly update their payment information and ensure that Dormcrates is paid for the services and any additional fees. Failure to do so may result in a delay in the delivery of the Customer's possessions and may incur additional fees as stated in Section 3: Pricing and Deposits. The Customer understands and agrees that they are responsible for any charges incurred on their account as a result of the auto-charge authorization, and they will not hold Dormcrates liable for any overdraft fees or other charges imposed by their credit card issuer or bank due to insufficient funds or any other reasons. If the Customer wishes to revoke the auto-charge authorization, they must provide written notice to Dormcrates at least 30 days prior to their next scheduled billing date. Revoking the auto-charge authorization may result in the termination of the Services and may subject the Customer to additional fees and penalties as outlined in these Terms and Conditions. By continuing to use Dormcrates services and accepting these Terms, the Customer acknowledges and agrees to the auto-charge authorization clause, as set forth above, and authorizes Dormcrates to automatically charge their provided credit card for all applicable fees and charges.

PRICING. All prices and fees for our services may be found on our website www.dormcrates.com. Pricing for the services shall be in accordance with the pricing schedule contained on the Dormcrates website. Pricing is monthly and will be incremented based on how many months the Customer stores their items. However, Dormcrates charges the Customer for entire seasons:  normal summer (four months), summer session 1 (3 months), summer session 2 (2.5 months) payment is due at checkout for the entire storage period. Prices are subject to change without notice. The Customer agrees to pay the total cost of the services provided by Dormcrates based on the number and type of items tendered to Dormcrates at the time of pickup, the exact services to be provided, and the prices contained on the Dormcrates website. Customers who have more at pickup than what they ordered at online checkout will be automatically charged the corresponding amount for that size item. Minimum storage period for students leaving campus on or before May 10th is 4 months and the customer will be responsible for 4 months of storage regardless of the amount of time in storage. Minimum storage period for students attending summer session 1 is 3 months. Minimum storage period for students attending summer session 2 is 2.5 months. The price for your service order on the date and time you place your order is the applicable price for your order. Pricing may be subject to a 3% credit card processing fee depending on the state of The Customer. Fees for additional tasks outside of the normal practices and procedures may not be listed on the website. The amount of these fees will be determined by Dormcrates based on the type of service provided.

ADDITIONAL FEES. The Customer agrees to pay the following applicable fees as specified in this Section along with any additional costs associated with special service requests. The purpose of the additional fees is to compensate Dormcrates for expenses it incurs beyond those associated with the provision of services according to standard procedures.
Additional Fees include but are not limited to: Customer Not Ready for pre-arranged Material Drop-Off, Delivery or Pick Up – $100, Late payment fee — $2/day after 10 days of invoice issuance, Abandoned or disposal of items - Cost of one month of storage for the specific item that has been abandoned or disposed of. Customer will also be responsible for any additional fees associated with the disposal of those items. Late Cancellation Surcharge - $100. Dormcrates Packing assistance (any items that need to be packed by our movers) - $75.

REFUND POLICY.

1. Registration Refund. Registration fees will only be refunded if the cancellation request happens at least 72 hours prior to the first complimentary date for the selected college or university. Refunds will not be given once a supply kit is processed for shipping.

2. Special Move Request Refund. Special move requests will only be refunded if the request for cancellation happens with at least 72 hours notice of the requested move date.

3. Supply Kit Refund. Refunds for additional supply kits will only be refunded if the request for cancellation happens prior to shipment processing. Same day cancellation will not be allowed.

LATE CANCELLATION SURCHARGE. All moves cancelled without at least 72 hours notice will be subject to a $100 cancellation surcharge. This surcharge will be due at the time of cancellation.

SPECIAL MOVES: Dormcrates offers complimentary pickup and drop-off services on pre-scheduled "Green Dates" that coincide with student move-ins/outs at the beginning and end of most semesters/quarters. However, if there are no free dates scheduled or the available free dates do not work for a student, then a special pickup/drop-off service can be arranged for an additional fee which are subject to availability. All special move requests will incur a $100 fee and that will need to be paid prior to the move being completed. Failure to pay this fee in accordance with that time frame will result in cancellation of that move or auto-payment if applicable.

MATERIAL DELIVERY. Once the Customer has made an account and reservation through the Dormcrates website, his or her material delivery day is scheduled. The Customer should be available between 8 AM – 7 PM to meet someone from the Dormcrates team to pick up their materials. Dormcrates may contact the Customer via phone, email, or text prior to delivery to establish a more specific delivery time slot. If Dormcrates establishes a more specific delivery time slot, the Customer must be present during that time slot to receive materials. If the Customer is not present at the pre-scheduled location at the pre-arranged time on the correct date, they shall incur a $100 charge to reschedule pick-up. A Dormcrates representative delivering the materials will indicate the amount of materials given on your contract. The boxes that the customer takes must be used for our program.

PACKING. You are solely responsible for packing any boxes. Parcels must be packed securely and designed to prevent breakage of content. Dormcrates will not be liable for loss or damage caused by improper packaging. Dormcrates reserves the right to reject any item submitted for storage in the event that packages are considered unacceptable as to the manner in which it has been packed or for any other reason. Each box and each item that does not fit in a box is a separate “Item” for the purposes of pricing the Dormcrates services as that term is used above. Customers must ensure that a Dormcrates packing label, provided to the Customer upon material delivery, is clearly visible on and securely attached to each good stored with Dormcrates.

RESTRICTED ITEMS. Dormcrates discourages the storage of cash, furs, and jewelry. Dormcrates is not liable for the loss or damage to cash, furs, or jewelry. Hazardous material and contraband are strictly prohibited, and Dormcrates reserves the right to inspect for and remove such items. Dormcrates will not be liable for items damaged due to the storage of liquids. Important documents, such as passports should not be stored and Dormcrates will not be liable for the replacement of those items.

STORAGE SERVICES.
A. Scheduled Pickups and Deliveries. When you place your order for storage, you should schedule your preferred pick-up date. The Customer must select pick-up and delivery times through their account on the Dormcrates account portal.
The Customer shall present pre-packed goods to Dormcrates at the time of pick-up. Failure to be present at scheduled pick-up time may result in Rescheduling or a Cancellation Fee of up to $100. Pick-Up at non-scheduled times may be available for a fee as discussed in the Pricing section below.

[For pickups and deliveries, Dormcrates has the right to utilize third-party services as independent contractors and vendors, such as moving companies. In accordance with Section Thirteen of this Agreement, this Agreement does not constitute a direct contractual relationship with these movers. Dormcrates does not have liability for any acts or omissions of third parties. A Dormcrates representative will supervise the pickup and deliveries made by the third-party subcontractors. This Agreement acts in accordance with the Liaison Release of Liability and Hold Harmless Agreement and the Mover Release of Liability and Hold Harmless Agreement, found here: LINKS. These Terms and Conditions control in the event that there are conflicting provisions with the aforementioned Release of Liability and Hold Harmless Agreements.]

B. Storage. Your Items will be stored at a secured third-party storage facility or warehouse selected at the sole discretion of Dormcrates.

C. Abandonment. Without limiting the right of Dormcrates to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that their failure to be present on the scheduled delivery day and their failure to communicate with Dormcrates concerning an alternate delivery arrangement constitutes abandonment of their stored possessions. Under abandonment of their possessions, the Customer agrees to pay Dormcrates for all charges and fees relating to the failed delivery. Dormcrates has the right to assume ownership of the abandoned property thirty (30) days after the last date of delivery for your standard delivery period or on September 30th, 2025 whichever is sooner. Abandoned items may be auctioned or otherwise sold. Items will be properly stored during the thirty (30) day period of abandonment.

ACCESS TO RESIDENCE HALLS. Dormcrates follows and adheres to all terms and conditions of the college or university housing policies as made known to Dormcrates. Dormcrates will be present within the residence halls at the time of pick-up and drop-off of personal belongings. In the event that access to residence halls is limited by university policy, it is your responsibility to arrange a pickup and delivery location that Dormcrates can accommodate. This may require you to bring your belongings outside to Dormcrates. All fees and other terms from this Agreement will still apply.

LOST OR DAMAGED ITEMS. Dormcrates will be liable to you for each cart item (at checkout) up to the amount of $100. Dormcrates will have no liability to you for any Items that do not have clear indications of physical damage to the exterior. Dormcrates will not be liable for internal damage that is concealed within the box’s outer packaging.
Any lost or damaged items must be reported to Dormcrates within twenty-four (24) hours of delivery. All claims must be filed directly through the customer portal for review prior to receiving compensation. For loss of stored packages, the Customer must notify the Dormcrates representative of the missing item at the time of delivery of the other items and sign the delivery receipt amended for the lost package. The missing items must be noted on the form and signed off by the Dormcrates representative. After reporting, you must file a full claim with Dormcrates within three (3) days after delivery. Claims not filed within three (3) days post the scheduled delivery time of the missing item, or the actual delivery time of a damaged item will be considered waived. All completed claims will be processed by Dormcrates and a response issued within thirty (30) days from its receipt of the Claim Form.
Upon approval of the claim, Dormcrates will disburse the payout back to the credit card on file. Dormcrates will pay out the lesser amount of replacement or repair.